📢 Exciting Career Opportunity at Ecobank Cameroon! Are you an experienced banking professional ready to lead and drive exceptional business performance? Join Ecobank Cameroon S.A. as a Branch Manager and take your career to new heights!
📌 Job Details
✔ Position: Branch Manager
✔ Location: Douala (Flexible to work across Cameroon)
✔ Job Grade: 4C / Job Level: 7
✔ Application Deadline: March 4th, 2025 (5 PM prompt)
✔ Contract Type: Full-Time
🔹 Job Purpose
As a Branch Manager, you will be responsible for leading your branch to achieve business goals, enhance customer experience, and drive operational excellence. You will oversee sales, customer service, compliance, risk management, and team development while ensuring financial targets are met.
💼 Key Responsibilities
📈 Business Performance:
✅ Drive branch revenue growth and achieve financial targets
✅ Identify new business opportunities and optimize cost-efficiency
✅ Maintain high standards of customer service and satisfaction
🤝 Customer Relationship & Service Excellence:
✅ Ensure prompt resolution of customer queries
✅ Achieve customer satisfaction ratings and product adoption goals
✅ Retain high-value clients and enhance their banking experience
👥 People Management & Team Development:
✅ Lead, mentor, and develop a high-performing team
✅ Drive employee engagement and ensure training programs for staff
✅ Oversee recruitment, appraisals, and succession planning
⚖️ Risk & Compliance:
✅ Ensure full compliance with banking regulations and internal policies
✅ Conduct audits and manage operational risks
✅ Implement fraud prevention measures and uphold security standards
🎯 Required Qualifications & Experience
✔ Education:
🎓 HND, Bachelor’s, or Master’s degree in Banking, Finance, Accounting, Economics, Marketing, or related field
✔ Experience:
📌 Minimum 8 years of experience in the banking sector
📌 At least 3 years in a similar leadership role
📌 Certifications in Risk Management (ITB or equivalent) will be an advantage
✔ Skills & Competencies:
✅ Strong sales & business acumen
✅ Exceptional customer service & relationship management skills
✅ Risk management & compliance expertise
✅ Strong leadership, planning, and organizational abilities
✅ Excellent communication & collaboration skills
🌟 Why Join Ecobank Cameroon?
🌍 Work with a leading Pan-African financial institution
📈 Competitive salary & career growth opportunities
🏆 Gain industry-leading training & professional development
💼 Diverse, inclusive, and dynamic work environment
📩 How to Apply?
👉 Submit your CV & motivation letter to ECM-Recruit@ecobank.com
📝 Subject Line: “BRANCH MANAGER”
⏳ Application Deadline: March 4th, 2025 (5 PM prompt)
📢 Only shortlisted candidates will be contacted.